Passenger Operations Manager (m/f)

Belmond Afloat France Vollzeit Saint-Jean-de-Losne, Bourgogne, Frankreich 17 Jun 2015

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Belmond Afloat in France is a fleet of luxury barges renowned for being among the finest craft plying the European waterways. These exceptional péniche-hôtels take guests from great cities to remote landscapes of forests, fields and hidden villages whilst exploring beautiful canals and rivers in France.

The fleet currently consists of five barges accommodating between 4 to 12 passengers. The dedicated onboard crew includes Captain / Matelot, Chef, Host and Tour Guide, who are all focused on creating a memorable experience for our guests.

We are currently recruiting a


Passenger Operations Manager (m/f)

Key responsibilities

  • Coordinate passenger transfers to and from point of arrival, including dealing with all suppliers to maintain a high quality experience.
  • Ensure all tours and itineraries are operating smoothly, including regular visits to all barges.
  • Support the onboard crew with logistics including delivery of laundry, wine, stock and making reservations for tours and restaurants.
  • Maintain Leading Quality Assurance Standards across all barges including training, reviews and analysis.
  • In conjunction with Human Resources (based in London), responsible for staffing and employee relations including seasonal/in-season recruitment, employee welfare, performance and pay.

The ideal candidate for this role:

  • Experience at a managerial level within operations in a luxury hospitality organisation, preferably within the barge/cruise or hotel industry.
  • Experience of Food and Beverage, with additional experience in Guest Relations and/or Housekeeping an advantage.
  • Experience of leading and managing an operations team.
  • An interest in French history and culture.
  • An interest or prior knowledge in river vessels and waterway navigation.
  • English and French language skills to a professional standard.

Whilst Belmond Afloat in France is a seasonal business, the Passenger Operations Manager is a full time position throughout the year. During the season, the role is busy and demands a high level of flexibility to travel within France and meet the requirements of the business, crew and guests alike. This will involve weekend working.
The role is based in St. Jean de Losne in Côte-d’Or, France (approximately 25 km from Dijon).

A competitive salary is offered with excellent benefits.

Apply only online by pressing the red apply button!

Belmond Afloat France
Kreuzfahrtschiffe / Flussschiffe

Ansprechpartner: Herr Tom Collicott
Position/Abteilung: Assistant Human Resources Manager